How to Book
To make a reservation you have to fill out the registration form. After receipt of your registration form, we will send you a confirmation Email. To confirm your reservation you have to pay a deposit of 100€. Balance of trip cost is due to 30 days prior to the start of your trip. You can make all payments by fund transfer to our bank account, credit card or by PayPal. When using a bank transfer you should cover all bank transfer charges. If you are using PayPal or a credit card to make a payment, there would be a 3.5% fee extra charge. Book as early as possible. Full payment is due when booking within 30 days of the trip start date.
Discounts:
- Children from 6 to 11 years accompanied by adults: 10% discount
Cancelation and Refunds
If you have to cancel a trip for any reason, the following refund schedule applies:
| Days notice before tour starts | Amount of refund |
|---|---|
| Over 30 | All but deposit (100€) |
| 16 to 30 | 50% of total trip cost |
| 0 to 15 | 100% of total trip cost (no refund) |
Exceptions- Covid-19 cancelations:
- If you or a member of your booking party is diagnosed with COVID-19 or required to self-isolate and so is unable to travel, we'll waive our usual cancellation charges.
- If the country of your residence prevents you from travelling to trip destination country
- You may cancel for a COVID-19 reason within 30 days of departure up to the day of departure.
- We will offer you a full refund or transfer of the full holiday value to another trip or departure date, where we are reasonably satisfied that you are cancelling for COVID-19 reason.
- You must notify us of your need to cancel for a COVID-19 reason in writing (which can be by e-mail) as soon as possible. At the same time, you must provide us with appropriate written official evidence of the coronavirus diagnosis or need to self-isolate (for example the confirmation of the test result). Please note that evidence must be provided so if you have what you believe to be COVID-19 symptoms, you must arrange and take a test as soon as possible.
- We have the right to refuse to allow you to cancel and receive a cash refund where we are not reasonably satisfied that you are cancelling for a COVID-19 reason.
Early departures, for any reasons during the tour, are considered non-refundable cancellations. Once you have received a confirmation letter for the tour, we make every effort for that trip to go forward. The minimum group size required for the trips to go ahead is 3 persons. If ACE cancel a trip on which you have a confirmed reservation, we will not only refund all amount paid by you, but we will also give you a 70€ credit you can use to transfer to another tour.
Insurance
Travel insurance is highly recommended for all clients whilst on a tour organized by ACE. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients are responsible for ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate cover. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour. Clients should satisfy themselves that any travel insurance is what they require and should arrange supplementary insurance if need be. We strongly advise you to choose the insurance which covers for COVID-19 situation. Choose the policy that covers all necessary medical emergency and associated expenses if you’re diagnosed with Coronavirus whilst travelling. Unlike regular travel insurance policies, ask for the policy with coverage if you have to cancel your holiday if you are diagnosed with COVID-19 or if you have to quarantine by order of government or public authority based on their suspicion that you or your travelling companion, specifically have been exposed to COVID-19.